ktown4u 스킵네비게이션

FAQ BEST10more

• 1

  My Account

  How do I use mileage?

  2021-04-23

  • Q : How do I use mileage? A : Please enter the amount of mileage point that you would like to use in the check-out page and click 'Apply'.

• 2

  My Account

  I forgot my passwords.

  2021-04-23

  • Q : I forgot my passwords. A : https://www.ktown4u.com/login  Please use 'Find passwrods' on the Login page.

• 3

  Goods

  Is the album I ordered and the goods product genuine?

  2021-04-23

  • Q : Is the album I ordered and the goods product genuine? A : All products sold in our company are official products (genuine products).

• 4

  Chart/Etc

  What is 'Ktown4u chart'?

  2021-04-23

  • Q : What is 'Ktown4u chart'? A : http://www.ktown4u.com/bbscont?bbs_type=faq&bbs_no=1014 It shows the ranking of each album based on the global sales of ktown4u. The chart may change depending on how many payments have been made and how many orders have been cancelled.

• 5

  Chart/Etc

  Does it reflect on the record chart? (Hanteo, Gaon)

  2021-04-23

  • Q : Does it reflect on the record chart? (Hanteo, Gaon) A : Total purchase volume at Ktown4u is 100% reflected in Hanteo and Gaon charts in real-time.

• 6

  Chart/Etc

  If I make multiple orders, Is it combined to apply for the event?

  2021-04-23

  • Q : If I make multiple orders, Is it combined to apply for the event? A : If you purchase multiple items, the number of entries for the event will automatically be added according to the total item quantity regardless of the order qty.

• 7

  Shipping

  Is the international shipment available to our country?

  2021-04-23

  • Q : Is the international shipment available to our country? A :  We ship our goods worldwide. You can see available country and shipping method through here. https://www.ktown4u.com/bbscont?bbs_type=notice&bbs_no=22

• 8

  Shipping

  Can I change the shipping option?

  2021-04-23

  • Q : Can I change the shipping option? A : If the order status is 'Preparing', comtact CS chat bot during business hours to request for the modification. If the status is already shipped out, it is impossible to edit it.

• 9

  Order/Payment

  The payment screen won't go over, what should I do?

  2021-04-23

  • Q : The payment screen won't go over, what should I do? A : There may be errors in your PC or mobile, or there may be problems with the payment method. Please try changing the browser environment or changing the payment method.

• 10

  Order/Payment

  What is the available mode of payment?

  2021-04-23

  • Q :What is the available mode of payment? A : Only PayPal is available