Q : How do I use mileage?|
A : Please enter the amount of mileage point that you would like to use in the check-out page and click 'Apply'.
Q : I forgot my passwords.|
A : https://www.ktown4u.com/login Please use 'Find passwrods' on the Login page.
Q : Is the album I ordered and the goods product genuine?|
A : All products sold in our company are official products (genuine products).
Q : What is 'Ktown4u chart'?|
A : http://www.ktown4u.com/bbscont?bbs_type=faq&bbs_no=1014 It shows the ranking of each album based on the global sales of ktown4u. The chart may change depending on how many payments have been made and how many orders have been cancelled.
Q : Does it reflect on the record chart? (Hanteo, Gaon)|
A : Total purchase volume at Ktown4u is 100% reflected in Hanteo and Gaon charts in real-time.
Q : If I make multiple orders, Is it combined to apply for the event?|
A : If you purchase multiple items, the number of entries for the event will automatically be added according to the total item quantity regardless of the order qty.
Q : Is the international shipment available to our country?|
A : We ship our goods worldwide. You can see available country and shipping method through here. https://www.ktown4u.com/bbscont?bbs_type=notice&bbs_no=22
Q : Can I change the shipping option?|
A : If the order status is 'Preparing', comtact CS chat bot during business hours to request for the modification. If the status is already shipped out, it is impossible to edit it.
Q : The payment screen won't go over, what should I do?|
A : There may be errors in your PC or mobile, or there may be problems with the payment method. Please try changing the browser environment or changing the payment method.
Q :What is the available mode of payment?|
A : Only PayPal is available
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